Develop and implement actions to create additional opportunities to cross sell and up sell accounts to increase overall total customer spend with the company. Assist in creating account plans and strategies to win new business from both new and existing customers. Develop and manage customer relationships for assigned accounts in order to gain strategic positioning with d

Analyze, administer, and maintain telecommunications and network cabling infrastructure Responsible for tasks assigned by project managers in connection with service orders and repair activities related to Category 6 cabling, Voice over IP networks (VOIP), and fiber optic cabling infrastructure In depth knowledge of TDM networks Dress, terminate, and test cables and compo

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manager overall customer metrics, which include customer usage data, health indicators (discounts cr

Assign and track complex projects and processes within budgetary and scheduling guidelines. Travel between construction sites, working in outdoor environments, and conduct pre construction meetings with multiple contractors and municipality inspectors. Validate construction progress and perform post construction audits. Open telcofield equipment to validate proper install

The position will directly interface with engineering, network management, third party vendors, service delivery, service ordering, warehousing, and customer technical representatives to discuss technical project aspects. The position demands a solid technical background and an understanding of the DOD site and technical requirements. The position may also require collabo

Provide on site support for Government NOC M F, (0600 1200) Provide necessary coordination, support and technical assistance to the Customer NOC to enable situational awareness of all customer services within Lumen. The engineer will serve as the interface between Lumen and Government POC regarding planned and unplanned maintenance events, incident response by identifying

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices. Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects. Managing budgets, ordering materials, processing invoices, and resolving issues related to O

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices. Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects. Managing budgets, ordering materials, processing invoices, and resolving issues related to O

Designing, installing, and maintaining fiber optic cable systems and equipment in our data centers and offices. Using systems such as SAP, Microsoft Office, Autocad, Microstation and/or Lumen specific systems (Sitetracker, NDS) to plan, manage, and document outside plant projects. Managing budgets, ordering materials, processing invoices, and resolving issues related to O

Technician for customer/company network systems installation and/or maintenance activities. Resolves complex network problems involving power, network hardware and software, lines, modems and terminals. Uses software and hardware tools to identify and diagnose network status and problems; conducts complex network monitoring equipment installation and maintenance activitie

Sell across the entire Lumen portfolio, from Small Business to Regional & Large Enterprise Develop and implement opportunities to cross sell and up sell accounts to increase overall total partner & end customer business with the company Create partner/account plans and strategies to win new business from existing customers Systematic focus on new partners and new logo cus

End to end project management for various projects involving the relocation, maintenance, repair, and construction of ISP and OSP facilities. Oversee the construction process from concept to completion and ensure that the projects meet the quality, budget, and timelines for delivery. Build relationships, manage, and supervise engineering vendors, construction contractors,

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics , which include customer usage data, health indicators (disconnects,

Lead, guide and support multiple workstream leads through the design and implementation of targeted change strategies including identification of change impacts to people, process, policy, and structure, stakeholder identification and alignment, appropriate communication and feedback loops, success measures, training, organizational readiness, and long term sustainability

Desk based prospecting, selling and account management into assigned customer, meeting assigned monthly sales quotas. Proactively solve sales challenges and customer obstacles. Deliver a strong value proposition during consultative and transactional selling approaches that maximize sales revenue. Prospect and qualify through calls, emails, social media, internal marketing